I am usually a person that points out excellent service—to let others know that there are places out there that go the extra mile. Such are the places that know the true value of attracting new customers and keeping existing ones. These places come in a different shapes, sizes and from different industries.
On the other hand, when I go to a place that makes up new rules and policies as they are sweeping the floor, making a latte, answering the phone, and taking an order, I like to do them a favor: tell others.
Take for example a coffee shop. Most have free Internet available because they know that people will spend a certain amount per hour—provided they they (they owners) are not exemplary assholes. Well, to make a short story even shorter, save your time and skip patronizing Coffee Factory in Santa Clara.
First of all, you get greeted at the door with a suspicious Asian guy that has the look that says “why I have people come here.... no good”. Well, sorry to bust your bubble and make YOU kiss my ass while I pay you for it. “What you want” is their version of the more common “Can I help you?” that I miss from normal establishments that I am used to.
My general rule is that if I like the place, I will end up spending more-- my “sale per customer per hour” hence becomes a very nice number. I do not have an iPhone, so I am at the mercy of places like this. I know that jwire.com is a resource for Internet places all over the world. I just wish they have a place where users can reflect their experiences—especially for places like this.
“No bring your water.... I have... next time you leave in car ok?” Well my friend who really is trying hard to piss everyone that comes through the front door, I will do YOU a favor: I will tell my friends where not to go. “Why you no have good battery in computer?? No use my electricity--too expensive”--- Newsflash Mr Asshole who is getting on my nerves as I am about to pack up and leave: Santa Clara has the least expensive electricity rate in the state. Thank you again for reinforcing the fact that you are greedy, selfish and you hate people; I'm sure I will be the one getting all the thanks for the recommendation, unlike you. Just call me when you are out of business, so I can buy it and run it like how a real establishment should be run.
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